My family truly appreciates the professionalism and support from USAA members and ERA Colonial Real Estate. I would especially like to thank Lilo Carroll from ERA Colonial and Dinna Flood from PHH – they made this a very smooth and enjoyable move.
Lilo spent a lot of time researching and investigating new properties.
When looking through the internet I found Lilo to have very detailed information and description of the house for sale. I did not have to spend much time asking questions about the house, i.e. size, bedrooms, list price. The descriptions were not inflated to sound attractive and result as a waste of time. I saw Lilo’s write-ups of the houses made more sense and were more detailed.
Lilo was a very professional and very nice lady. She was so accessible and did a lot for us. We truly will tell people about her. She is awsome! She made a lot happen for us, i.e. utilities, pest control, repairs: all handled by phone and e-mail, all the way from Belgium!
Ms. Carroll really went above and beyond the call of duty to help me relo to this area. All-in-all, her professionalism, kindness, energy and knowledge have created a loyal customer for as long as I am buying Texas real estate. I have the utmost respect and affection for her, and not only did I purchase a home, I made a friend.
We were very pleased with Lilo Carroll. We felt that she really worked very hard for us, and will seek her out when time comes to sell the house. We were exceedingly happy with Lilo Carroll, highly recommend her to others.
Always kept us informed, used state of the art marketing techniques!
Lilo was a great person to work with. If we hear of anyone moving to the Killeen/Harker Heights area we will give them Lilo’s card.
Lilo did a great job!
Before buying or even looking Lilo sent information to us in Tennessee and always had our price range in consideration. The day we looked at houses Lilo helped us – it took only 1 day to find our house. Lilo immediately put in our offer to the homeowners. Even though this was assumption mortgage Lilo worked with us until closing. I will definitely use Lilo again as a REALTOR or referral.
This was our first home purchase, and we were very apprehensive. Lilo, however, quickly put us at ease and took the time to fully explain and guide us through each step. We were encouraged to ask questions, and she answered each and every one of them. The interest Lilo showed in us before, during, and after our home purchase definitely puts ERA at the top of our list should we decide to sell or buy again in the near future.
I just wanted to thank you for doing such an excellent job in marketing and selling Kelly’s house.
She thinks you are wonderful and I hope she told you that.
I am impressed with you and you obviously know your business to get this deal closed, thanks again.
As Barrett and I have discussed on many occassions, we simply could not be happier with how this whole house-buying situation worked out for us, Lilo! We truly believe that this house was meant for us, and the whole family has enjoyed our time here – both in this house and in Harker Heights. From the very beginning, you have played a vital role in how this saga revealed itself, and we are both pleased and content with the final results!
In all sincerity, as we look back, we cannot think of anything that you could have possibly done differently that would have improved your service for us: you are a true professionsl at what you do, Lilo! We are so thankful and feel so blessed to have had the wonderful opportunity to work with you. We will gladly refer friends and aquaintances to not only ERA Colonial, but specifically to you!
I just want to thank you on behalf of Steve and myself for selling the house.
We appreciate all the time and hard work you put in – especially while working with three changes of plans.
We will recommend you and your office without hesitation!
Thank again!
I would definitely use this service again. Was very responsive in replying to my emails and took action on my request. Checked back to see how everything was going and monitored my progress.
A very professional and attentive individual with personable attitude! Dressed very professionally!! We think she’s the greatest and will miss her!
At the final moments one appraisal came in 3K less than purchase price. Lilo worked out everything to get that 3K taken care of.
LILO went above and beyond the call of duty in serving my real estate needs. She coordinated early closing, followed up on home cleaning, ensured payment of insurance for roof repair. LILO is great! We have already recommended her to a number of people and will continue to do so.
LILO gave us a lot of time before she was ever locked in as our realtor. She went the extra mile!!
LILO worked on and closed our listed property while on vacation out of the country!!
Lilo did an exceptional job in helping us purchase our new home in Killeen. Lilo helped us look at over 30 homes until we found the one that was right. She was very instrumental in negotiating closing costs & retained discounts off of the purchase price when the seller wanted to set deadlines. Lilo constantly communicated with the seller on our behalf to get things done and always had our best interests at heart. I found Lilo to be VERY knowledgable, honest, and devoted. She was always available to answer any questions or do what was needed to get the process completed. I would DEFINITELY recommend Lilo & ERA to anyone I know and would most surely use them again.
Lilo did an exceptional job in helping us purchase our new home in Killeen. Lilo helped us look at over 30 homes until we found the one that was right. She was very instrumental in negotiating closing costs & retained discounts off of the purchase price when the seller wanted to set deadlines. Lilo constantly communicated with the seller on our behalf to get things done and always had our best interests at heart. I found Lilo to be VERY knowledgable, honest, and devoted. She was always available to answer any questions or do what was needed to get the process completed. I would DEFINETELY recommend Lilo & ERA to anyone I know and would most surely use them again.
Lilo did an excellent job of disclosing all information about the homes. The time concern to meet our request and answer all of our questions was met and exceeded!!
Lilo Carroll is patient and goes ABOVE AND BEYOND to please and satisfy!! She did an excellent job of selling our home!!
Lilo provided serval options when issues arose!!
Excellent staging advice, completely honest about local market situation, sold our house quickly in a standstill local market, and explained all details!
Lilo was a wonderful agent to work for. We never had any doubt, she always had our best interest in mind. We utilized Lilo’s services for the purchase and selling of our home in Texas and should we ever return, we will definitely seek her out as our agent again!
Lilo was the person that sold us our home 14 years ago. She was and is now a fabulous self assured professional. You are lucky to have her.
Lilo is the best of the best. She did everything in her power to sell our house in a time where houses are not selling well. She helped us make the house marketable and competitive in the tough market. She set up for work to be done and kept on the workers to make repairs quick. I cannot say enough good about her.
Lilo is the best of the best. She did everything in her power to sell our house in a time where houses are not selling well. She helped us make the house marketable and competitive in the tough market. She set up for work to be done and kept on the workers to make repairs quick. I cannot say enough good about her.
I worked with Lilo for the sale of my home in Kempner TX. Although I had purchased homes before, this was the first time I was selling on. She was very helpful every step of the process. She was also instrumental in dealing with a buyer that was playing some sort of games with us. When we finally did sell the house, I was overseas for most of the dealings but Lilo and her assistant were great at keeping me informed by E-mail. I highly recommend her services.
Lilo did an amazing job finding a home for us..we had to trust her blind,since we were in contact with her from out of state. She didn’t just “deliver” what we wanted,she gave us more. Lilo went above and beyond with our wants and needs. We got so much more and she made us feel right at home when we finally ended our 1300 mile journey into our own house. Would i recommend Lilo? YES I would and already have. IF we ever get on the market again,we sure will be in touch with Lilo. We cannot say enough good things about Lilo so you can understand how happy we are that we chose Lilo and her team. Give them a chance..I guarantee you,that you will NOT be disappointed.
I commend Ms. Lilo Carroll for her hardwork and dedication throughout the home search and buying process. This is the third home she has assisted me with over the last seven years. I wholeheartedly recommend her services to any respective buyers!
3 DAYS!!! Lilo sold my house in 3 days! What else can you say… We had a wonderful experience with Lilo as she walked us through the selling process with ease, which was especially helpful as we were doing this all long distance. She knows the challenges military have, moving from duty station to duty station, and we knew our home was safe in her hands. There was always communication and helpful advise and we were able to find someone to make new memories in our home in record time. She is an honest, dependable and knowledgeable person and I would highly recommend her for your real estate needs.
I can’t begin to describe how great Lilo was during this process entire process (10+ years). She sold me my house back in 2006 and has maintained contact with me ever since! After the market crash in 2008/2009, Lilo worked with us to sell the house in 2009, but the market just didn’t allow it to happen. After we moved away she continued to act as a liaison between us and the property management company (ERA Colonial rent). She constantly checked on the house in between tenants and even marketed it for sale on numerous occasions. All of this was done at no cost to me and I know it took time and resources that will never be recouped. I recommend her to all my friends in the FT Hood area and will continue to do so! Lilo went above and beyond any other realtor I have ever dealt with and consider her the best of the best in the real estate world, and also friend. She knows her stuff and has what it takes to get the job done. While I am thrilled we closed on the sale last week, I can say I will definitely miss working with Lilo!
We had a great experience purchasing our first home with Mrs. Carroll. She has a wealth of knowledge and many years of experience on all aspects of real estate. She made what could be an intimidating process seamless.
From signing of the listing contract to the Closing on the sale of our home, Lilo was professional, dedicated, caring, cheerful, confident, and detail-oriented. I knew she wasn’t afraid to roll up her sleeves when she even came out and staged a few of the rooms herself to help showcase the best aspects of our home. She put out gorgeous flyers for prospective buyers to take home with them that told all about the upgrades we had done and all the great highlights of our home. It was such a comfort knowing that she was watching out for our best interest throughout the entire process of selling our home. Lilo and Candice (her assistant) are absolutely the best real estate team I have ever dealt with and deserve top awards bestowed upon them. Thank you both so much for all your help and support in selling our home!